GENERAL TERMS AND CONDITIONS
Your use of Belfast PC Clinic’s services is governed by the following terms and conditions. Please read them carefully.
By ordering services from Belfast PC Clinic you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.
We will adhere to the highest levels of professionalism to provide the services you request. We assure you of complete confidentiality, in accordance with the 1998 Data Protection Act (DPA).
The listed services available are carried out in our office unless specified, “at your home”. We expect you to deliver and collect any equipment to be repaired in our office.
THREE MONTH WARRANTY
The majority of Belfast PC Clinic’s services carry a three month warranty on components only. This means if there is a recurrence of a similar problem with the component we had replaced or any fault which is connected to the service previously provided, that we can then attempt an additional replacement at no extra cost.
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records. We will attempt creating a backup if requested. A customer supplied media (HDD, USB Drive, CD etc) with capable storage for a full backup will be required, and this will encompass a £45 fee.
Hard Disk Drives are not covered by the NO FIX – NO FEE policy as catastrophic failure is common. We will use our best endeavours to help in these situations but will charge a nominal fee of £10 for inspection of the drive. Even if the resulting data recovery was not successful.
A home visit can be arranged for any office service – our time will be charged at £40/hour, minimum charge £40. All home visits are based on a distance less than 5 miles from our office. If you live further away the cost will be higher due to fuel used and time taken to get to you. If so, let us know and we can tell you how much it will cost.
If you book an In-Home service appointment we will need the following at the time of appointment:
1. A adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present;
2. Reasonable access to the area and equipment being serviced and the electricity mains, plus light and power;
Whilst Belfast PC Clinic will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our Home Visit Service.
For any broadband services, you must have already ordered a broadband connection from an Internet Service Provider (ISP) and have been informed that it has been provided. We will need the username and password details from your ISP to set-up the service for you. If these details are not available for an “at your home” visit, additional charges may apply.
Any software patches, upgrades or fixes applied to your system by our engineers during either an in office repair or In-Home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only, unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services. It is the customers’ responsibility to re-install any software he/she has purchased (this may require the original CDs) or downloaded to his/her computer. Personal settings and preferences may also need to be reset/configured by the customer.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
•any loss or corruption of data, information or records;
•any loss of goodwill, or any loss of (or interruption to) business or contracts;
•any failure by you to follow our reasonable advice, recommendations or instructions;
•any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
•any loss that is not reasonably foreseeable.
INFORMATION WE REQUIRE AND USE OF INFORMATION
We will ask you for certain details which we require to perform the service. This includes address, e-mail address and contact telephone numbers able to accept incoming calls and an e-mail address. We may contact you using these methods regarding the status of your repair, or upcoming offers.
After your repair is completed Belfast PC Clinic will contact you via telephone, email or txt message this is based on the information we have been given. If you do not return to pay and collect your device within 3 months of contacting you we will assume ownership of your goods in compensation of the service we have provided.
We will always inform you of any additional chargeable parts, software, software licenses that you require for us to carry out the service requested. We will not proceed until you have authorised the cost. Software installation does not include the price of the software or of any hardware required unless otherwise stated. Operating System installation does not include the base price of the Operating System software.
Broadband services and wireless services do not include the price of a router, any PC hardware or broadband subscription. It does not include investigation of any hardware or software problems that may exist. It does not include ongoing network support. We can only provide wireless services in locations within range of the wireless signal. We can’t provide these services for Windows 95/98/ME.
Sometimes we may not be able to resolve a problem satisfactorily, without re-installing the operating system. If this is the case, we will inform you that this is required and the cost. If you do not wish to proceed, we will have to bill you for the initial service requested.
If you request us to re-install or repair your operating system, we may need the original CD and license code and will only restore the files and data that have been specified. You will be responsible for re-installing any additional software, software upgrades and general settings on your PC.
We can only take payment in cash or in very specific circumstances, cheque. Payment is required before equipment is collected from our office. Payment for an “at your home” service is requested after the work has been completed. Additionally, payment must be made prior to ordering any additional components required for your repair.
The above services and costs are only provided for Home computers. For customers requiring a business computer service, we have a different pricing structure due to the increased complexity usually involved and the importance and reliance placed upon such systems, and sensitive data.
Whilst we use our best efforts to fix your computer and minimise disruption to your system, we cannot be held responsible for any unforeseen consequences of our services or any data loss. It is the customers’ responsibility to re-install any software he/she has purchased (this may require the original CDs) or downloaded to his computer. Personal settings and preferences may also need to be reset/configured by the customer.
We reserve the right to increase prices if necessary, but will inform you before any service is undertaken.
All prices are VAT inclusive.
Belfast PC Clinic is a trading name for CSI (Ireland) ltd. 729 Lisburn Road, Belfast, BT9 7GU, 02890668850 If you have any problems we would recommend you e-mail us at email@example.com